1. Click & Collect

Our flower shop address is 82 Spring Gardens, Buxton, SK17 6BZ.

Click & Collect orders will be processed on the day of collection, and will be available between 10:00 and 18:00, Monday to Saturday, in our Buxton flower shop.

Same day orders are processed and available for collection in 3 hours.

If the order has not been collected on the specified day, it can be collected the following day from 09:00 to 17:00.

Due to storage limitations, we can only keep a collection order for 3 business days.

Urgent orders can be arranged for collection at earlier times, however, this needs to be arranged over the phone or live chat.

2. Shipping

All orders are processed and dispatched within 1-7 business days, depending on the type of order. (excluding weekends and public holidays) unless otherwise specified.

Delivery times may vary based on the shipping method selected during checkout and the destination of the order.

We reserve the right to use alternative shipping methods to ensure timely delivery.

3. Delivery Addresses

Customers are responsible for providing accurate and complete delivery addresses during the checkout process.

We do not deliver to P.O. boxes; a physical address is required for delivery.

Any additional charges incurred due to incorrect or incomplete addresses will be the responsibility of the customer.

4. Shipping Charges

We currently offer only a free Click & Collect service in our Buxton flower shop. Nationwide flower deliveries will be offered from March 2024.

Shipping charges are calculated during the checkout process based on the chosen shipping method and delivery location.

Additional charges may apply for expedited shipping or special delivery requests.

5. Tracking Information

Upon dispatch, customers will receive a shipping confirmation email containing tracking information.

Customers can track their orders using the provided tracking number on our website or the designated courier’s platform.

6. Delays and Force Majeure

We are not liable for delays in delivery caused by unforeseen circumstances, such as natural disasters, severe weather conditions, customs delays, or other events beyond our control.

In such cases, we will make every effort to keep customers informed of any delays and work towards a satisfactory resolution.

7. Delivery Confirmation

Orders are considered delivered when the tracking information indicates that the package has been successfully delivered to the provided address.

We are not responsible for lost or stolen packages after they have been confirmed as delivered.

8. International Shipping

International shipping is currently not offered for any of our products. We will expand our delivery area at a later date for dry flowers, non-perishable decorations and sundries.

[For international orders, customers are responsible for any customs duties, taxes, or fees levied by their country’s customs department. Delivery times for international orders may vary based on customs processing times.]

9. Returns Due to Non-Delivery

In the event of non-delivery due to customer-provided incorrect addresses, refusal of delivery, or failure to collect the package from the designated courier, the customer will be responsible for any return shipping charges and will not be eligible for any refund.

10. Contact Information

For any inquiries or concerns regarding the delivery of your order, please contact our customer service team at support@peakflowers.com.

11. Changes to Delivery Information

We reserve the right to update and modify these delivery terms and conditions at any time. Any changes will be effective immediately upon posting on our website.

By placing an order on our website, you agree to abide by these delivery terms and conditions.