Peak Flowers Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal data when you use our website or services.

1. Information We Collect

Personal Information: We may collect your name, contact information, billing address, and other relevant details when you make a purchase or create an account.

Transaction Information: We collect information related to your transactions on our website, including the products you purchase and payment details.

Browsing Information: We may collect non-personal information such as your IP address, browser type, and device information to improve our website’s performance and user experience.

2. How We Use Your Information

Personalisation: We use your information to personalise your shopping experience and provide you with relevant product recommendations.

Order Processing: We use your information to process and fulfil your orders, including order confirmation, shipping, and customer support.

Communication: We may use your contact information to send you updates about your order, promotional offers, and newsletters. You can opt out of promotional communications at any time.

3. Disclosure of Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except for the purpose of providing our services (e.g., shipping partners).

We may disclose your information if required by law or to protect our rights and safety.

4. Cookies

We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyse website usage, customise content, and provide relevant advertisements. By using our website, you consent to the use of cookies. You can manage cookie preferences through your browser settings.

5. Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to access, correct, or delete your personal information. You can also opt out of marketing communications.

If you have any questions or concerns about our Privacy Policy, please contact us at support@peakflowers.com.

This Privacy Policy is effective as of 1st January 2024 and may be updated periodically. Please review this page for any changes.

Cookies Policy

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They serve various purposes, including improving website functionality, providing personalised content, and analysing website traffic.

Types of Cookies We Use

Essential Cookies:

These cookies are necessary for the basic functionality of our website, such as enabling user authentication and maintaining your shopping cart.

Analytical Cookies:

We use analytical cookies to gather information about how visitors use our website. This helps us improve the website’s performance and user experience.

Marketing Cookies:

Marketing cookies track your online activity to provide you with personalised advertisements and promotional offers. These cookies may be placed by third-party advertising partners.

Managing Cookies

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Keep in mind that disabling cookies may affect the functionality of certain website features.

Your Consent

By using our website, you consent to the use of cookies as described in this Cookies Policy.

Updates

We may update this Cookies Policy to reflect changes in technology or applicable regulations. Check this page regularly for any updates.

If you have any questions or concerns about our use of cookies, please contact us at support@peakflowers.com.